Terms of Service

Last updated: February 19, 2026

1. Introduction

Welcome to CanvaSub ("Service", "Platform", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website located at https://canvasub.com, our applications, and our video captioning services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Service.

These Terms constitute a legally binding agreement between you and CanvaSub. Your continued use of the Service following any changes to these Terms constitutes acceptance of those changes.

2. Description of Service

CanvaSub provides an AI-powered video captioning platform that allows users to:

Upload video content for automatic transcription
Generate and customize captions with various styles
Export videos with embedded captions for social media platforms
Translate captions to multiple languages
Apply AI-powered enhancements to video content

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain the security of your password and account
Promptly update your account information as necessary
Accept responsibility for all activities that occur under your account
Immediately notify us of any unauthorized use of your account

You must be at least 13 years old to use the Service. If you are under 18, you must have parental or guardian consent to use the Service. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. User Content

4.1 Ownership

You retain all ownership rights to the content you upload to the Service ("User Content"). By uploading User Content, you grant us a limited, non-exclusive, royalty-free license to process, store, and display your content solely for the purpose of providing the Service.

4.2 Acceptable Use

You agree not to upload, post, or transmit any User Content that:

Infringes any intellectual property or other proprietary rights
Contains illegal, harmful, threatening, abusive, or defamatory content
Contains malware, viruses, or other harmful code
Violates any applicable laws or regulations
Contains explicit adult content without proper labeling
Impersonates any person or entity, or misrepresents your affiliation
Is used to harass, abuse, or harm another person or entity

4.3 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we determine, in our sole discretion, to be inappropriate, without prior notice and without liability to you. We are not obligated to monitor User Content but may do so at our discretion.

5. Subscription, Payments, and Refunds

5.1 Billing

Some features of the Service require a paid subscription. By subscribing, you agree to pay all applicable fees as described on our pricing page. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan you select). You authorize us to charge your designated payment method for all fees incurred.

5.2 Credits

Certain features of the Service consume credits. Credits are allocated according to your subscription plan and reset on each billing cycle. Unused credits do not roll over between billing periods. Additional credit packs may be purchased separately and are subject to their own terms. Credits have no cash value and are non-transferable.

5.3 Refunds

Refund requests are evaluated on a case-by-case basis at our sole and absolute discretion. We may, but are not obligated to, issue full or partial refunds or service credits based on our internal assessment of the circumstances. The criteria used to evaluate refund eligibility are proprietary and are not disclosed.

The following general guidelines apply, though we reserve the right to make exceptions or deviations at our sole discretion:

Credit packs are non-refundable once purchased
No refunds are issued for unused portions of a billing period
No refunds are issued for credits that have been consumed
Service disruptions or technical issues do not automatically entitle users to refunds

All refund decisions made by CanvaSub are final and binding. Refund requests must be submitted to support@canvasub.com and will be reviewed within a reasonable timeframe.

Chargebacks and Payment Disputes: If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us to resolve the issue, we reserve the right to immediately suspend or terminate your account, forfeit any remaining credits or subscription time, and pursue recovery of the disputed amount plus any associated fees. We encourage you to contact our support team before initiating any payment dispute.

5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of the billing period for which you have already paid.

5.5 Price Changes

We reserve the right to change our pricing at any time. For existing subscribers, we will provide at least 30 days' notice before any price increase takes effect. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect. Continued use of the Service after a price change constitutes acceptance of the new pricing.

6. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure access. The Service is provided on a best-effort basis. We make no service level commitments or guarantees regarding uptime, response times, or performance.

In the event of extended service disruptions caused by factors within our reasonable control, we may, at our sole discretion, issue service credits to affected users. Such credits, if issued, are determined entirely by us and do not create any ongoing obligation. Scheduled maintenance windows are excluded from any availability considerations.

7. Intellectual Property

The Service, including its original content (excluding User Content), features, functionality, software, design, and documentation, is owned by CanvaSub and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. Nothing in these Terms grants you any right, title, or interest in the Service or our intellectual property except as expressly stated herein.

8. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall CanvaSub, its directors, employees, partners, agents, suppliers, affiliates, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation:

Loss of profits, revenue, or business opportunities
Loss of data or content
Business interruption or downtime costs
Reputational damage
Cost of procurement of substitute goods or services
Any other intangible losses

arising from or related to your access to or use of (or inability to access or use) the Service, any conduct or content of any third party on the Service, any content obtained from the Service, or unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, whether or not we have been informed of the possibility of such damage.

Aggregate Liability Cap: Our total cumulative liability to you for all claims arising out of or related to the Service shall not exceed the greater of (a) the total amount you paid to CanvaSub in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars (US $100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

9. Disclaimer of Warranties

The Service is provided on an "AS IS" and "AS AVAILABLE" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Without limiting the foregoing, we do not warrant that:

The Service will function uninterrupted, be secure, or be available at any particular time or location
Any errors or defects will be corrected
The results obtained from using the Service will be accurate, reliable, or meet your requirements
The quality of any content, products, services, or information obtained through the Service will meet your expectations

Third-Party Services: The Service integrates with third-party services (including but not limited to payment processors, AI providers, and cloud infrastructure). We are not responsible for and make no warranties regarding the availability, accuracy, or performance of any third-party services. Your use of third-party services is subject to their respective terms and policies.

10. AI-Generated Content

Our Service uses artificial intelligence to generate transcriptions, translations, captions, and other content. While we strive for accuracy, AI-generated content may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing and verifying all AI-generated content before use.

We are not liable for any damages, losses, or consequences arising from reliance on AI-generated content. You acknowledge that AI technology is inherently imperfect and that results may vary based on input quality, language, accent, audio clarity, and other factors beyond our control.

11. Indemnification

You agree to defend, indemnify, and hold harmless CanvaSub, its officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your use of or access to the Service
Your User Content
Your violation of these Terms
Your violation of any third-party rights, including intellectual property rights
Your violation of any applicable law or regulation
Any misrepresentation made by you

This indemnification obligation will survive termination of your account and these Terms.

12. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms.

Upon termination, your right to use the Service will immediately cease. Any provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute resolution provisions.

If you wish to terminate your account, you may do so through your account settings or by contacting us. Termination of your account does not entitle you to any refund of fees paid.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal action, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") informally by contacting us at legal@canvasub.com. We will attempt to resolve the Dispute informally within thirty (30) days of receiving your notice. If the Dispute is not resolved within this period, either party may proceed as outlined below.

13.2 Binding Arbitration

If the Dispute cannot be resolved informally, you and CanvaSub agree that any Dispute shall be resolved through binding individual arbitration. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

You and CanvaSub agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against CanvaSub.

13.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights. Additionally, claims that qualify for small claims court may be brought in small claims court.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, power outages, internet or telecommunications failures, cyberattacks, strikes, or shortages of materials or labor. The affected party shall notify the other party promptly and shall use commercially reasonable efforts to mitigate the impact.

15. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using the Service.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CanvaSub operates, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of that jurisdiction, and the parties consent to personal jurisdiction therein.

17. Severability

If any provision of these Terms is held to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of these Terms shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and CanvaSubregarding the Service and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Contact Us

If you have any questions about these Terms, please contact us at: