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Privacy Policy

Last updated: January 31, 2025

1. Introduction

CanvaSub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video captioning service.

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

  • Account Information: Name, email address, password
  • Profile Information: Profile picture, display name
  • Payment Information: Billing address, payment method details (processed securely by Stripe)
  • Communication: Information you provide when contacting support

2.2 Content You Upload

We collect and process the content you upload to our Service:

  • Video files and audio content
  • Transcriptions and captions
  • Project settings and preferences
  • Brand assets and presets

2.3 Automatically Collected Information

When you access our Service, we automatically collect:

  • Device Information: Browser type, operating system, device type
  • Usage Data: Pages visited, features used, time spent on Service
  • IP Address: For security and analytics purposes
  • Cookies: Session and preference data (see Cookie Policy below)

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

  • Process and transcribe your video content
  • Generate and customize captions
  • Render and export your videos
  • Store and manage your projects

3.2 Account Management

  • Create and maintain your account
  • Process payments and subscriptions
  • Send transactional emails (receipts, password resets)
  • Provide customer support

3.3 Service Improvement

  • Analyze usage patterns to improve features
  • Train and improve our AI models (with anonymized data only)
  • Fix bugs and technical issues
  • Develop new features and services

3.4 Communication

  • Send service updates and announcements
  • Respond to inquiries and support requests
  • Send marketing communications (with your consent)

4. Data Storage and Security

4.1 Storage Location

Your data is stored on secure servers. Video files and project data are stored using industry-standard cloud storage providers with encryption at rest and in transit.

4.2 Data Retention

  • Account Data: Retained while your account is active
  • Project Data: Retained according to your subscription plan
  • Deleted Content: Permanently removed within 30 days of deletion
  • Backup Data: May be retained for up to 90 days for disaster recovery

4.3 Security Measures

We implement appropriate security measures including:

  • SSL/TLS encryption for data in transit
  • Encryption at rest for stored data
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Employee security training and access limitations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

5.1 Service Providers

We work with third-party service providers who help us operate the Service:

  • Cloud Infrastructure: Secure data storage and processing
  • Payment Processing: Stripe for secure payment handling
  • Email Services: Transactional email delivery
  • Analytics: Anonymous usage analytics
  • AI Services: OpenAI for transcription and translation

5.2 Legal Requirements

We may disclose information if required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights, safety, or property
  • Emergency situations involving safety of persons

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access your personal data and request a copy in a portable format. You can download your data through your account settings.

6.2 Correction

You can update your account information at any time through your profile settings. Contact us if you need assistance correcting other data.

6.3 Deletion

You can delete your account and associated data through your account settings. Some data may be retained for legal or legitimate business purposes.

6.4 Marketing Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in any marketing email or updating your preferences in account settings.

6.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Service functionality.

7. GDPR Rights (European Users)

If you are in the European Economic Area (EEA), you have additional rights:

  • Right to Access: Request a copy of your personal data
  • Right to Rectification: Correct inaccurate personal data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive data in a machine-readable format
  • Right to Object: Object to certain processing activities
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@canvasub.com. We will respond within 30 days.

8. CCPA Rights (California Residents)

California residents have the following rights under the CCPA:

  • Right to know what personal information is collected
  • Right to know whether personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access your personal information
  • Right to equal service and price (non-discrimination)

We do not sell personal information. To exercise your rights, contact us at privacy@canvasub.com.

9. Cookie Policy

We use cookies and similar tracking technologies:

9.1 Essential Cookies

Required for the Service to function. Cannot be disabled.

9.2 Functional Cookies

Remember your preferences (language, theme, etc.)

9.3 Analytics Cookies

Help us understand how you use the Service to improve it.

9.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact your local data protection authority.